1. General information

The meviva.ai website ("the Site") and the Meviva mobile application ("the App") are operated by MEVIVA SRL, a company registered in Romania, with registered office in Cluj-Napoca, str. Voievodul Menumorut nr. 34, Cluj, Romania, 400480, registered with the Trade Registry under no. J2025002458002/17.01.2025, fiscal code 51134961 ("Meviva", "we").

Contact: email hello@meviva.ai.

By placing an order on the Site or by using the App, you fully accept these Terms and Conditions. If you do not agree, please do not use the Site or the App.

2. Definitions

●        Product – any physical item sold by Meviva.

●        Memory – digital content (PDF, audio message, video, or photographs) attached to a Product by the Client or Beneficiary.

●        Memories Service – the digital service through which a Memory is stored and can be played back by scanning the Product with the App.

●        Activation Code – the unique code required to activate the Product in the App.

●        Client – the natural or legal person who places an order on the Site.

●        Beneficiary – the person who activates and uses a Product, whether or not they are the Client (e.g. the recipient of a gift).

3. The Products and the Memories Service

Meviva Products are physical products that can be associated with digital Memories. Product recognition is performed through visual recognition software in the App – without QR codes, chips, or other embedded hardware components.

How it works:

●        The Client orders a Product on the Site and may optionally attach a Memory to each Product at the time of purchase.

●        After purchase, the Client receives an Activation Code for each Product.

●        The Product can be kept or given as a gift. The Beneficiary activates the Product in the App using the Activation Code and a buyer reference id.

●        After activation, the Beneficiary can use the App to play back the attached Memory, or can attach a Memory if none was set at the time of purchase.

4. Terms of the Memories Service

●        Storage period. Memories are stored for a minimum of 15 years. Storage may be extended for successive 5-year periods, for a fee displayed on the Site/App at the time of renewal. If storage is not renewed, the Memory may be deleted after a 30-day grace period, of which the Beneficiary will be notified in advance by email.

●        Changing a Memory. The Memory attached to a Product can be changed once, free of charge, regardless of whether it was attached via the Site or the App. Any subsequent change requires the purchase of a "Change me" product.

●        Acceptable use. Uploading illegal content, content that infringes third-party rights (including the right to one's image, privacy, and copyright), or content that is offensive or harmful is not permitted. You represent that you have the right to upload the relevant content and, where the content includes other people, that you have their consent.

●        License. Ownership rights to your Memories are not transferred to Meviva. Meviva holds a limited, non-exclusive license to host, store, reproduce, and technically process the Memories solely for the purpose of providing the Memories Service.

●        Availability. Meviva makes commercially reasonable efforts to keep the Memories Service available, without guaranteeing uninterrupted operation. Scheduled maintenance and technical incidents may temporarily limit access.

●        Backups. The Memories Service is not a backup service. Please keep your own copies of the original content.

5. Order and conclusion of the contract

By placing an order, the Client confirms that they accept and agree to the Terms and Conditions and undertake to collect the product and pay the price shown in the Shopping Cart. Meviva may refuse or cancel an order in justified cases (e.g. stock unavailability, pricing errors, suspicion of fraud), with full reimbursement of amounts paid.

Product images are for presentation purposes only; there may be minor differences between the images and the delivered Products, given the handcrafted nature of the jewelry.

6. Prices and payment

All prices are displayed in the selected currency and include VAT. Delivery costs are shown separately before the order is finalized. Accepted payment methods: card payment, cash on delivery. Card payments are processed by the payment processor. Meviva does not store card data.

7. Delivery

Delivery is made by a courier company to the address provided by the Client, within the estimated time shown at checkout. Risk in the Products transfers to the Client upon delivery. Please check the package upon receipt and report any visible damage to both the courier and Meviva.

8. Right of withdrawal

In accordance with GEO no. 34/2014, consumers may withdraw from the contract within 14 calendar days of receiving the Products, without giving any reason, by notifying Meviva at hello@meviva.ai. Products must be returned within 14 days of notification, unworn, undamaged, and in their original packaging. The direct cost of returning the Products is borne by the consumer. Reimbursement is made within 14 days of withdrawal, using the same payment method, and may be withheld until the Products are received back or proof of shipment is provided.

Exceptions: the right of withdrawal does not apply to (i) Products personalized according to the Client's specifications (e.g. custom engraving) and (ii) the digital Memories Service once activated, where the consumer has expressly agreed to the service beginning during the withdrawal period and has acknowledged the loss of the right of withdrawal. Withdrawal remains applicable to the physical Product if it shows no signs of use and has not been activated.

9. Legal guarantee of conformity

The Products benefit from the legal guarantee of conformity under GEO no. 140/2021: Meviva is liable for any lack of conformity existing at the time of delivery that becomes apparent within 2 years of delivery. In the event of non-conformity, the consumer is entitled, under the conditions and in the order provided by law, to repair or replacement of the Product, a price reduction, or termination of the contract. The guarantee does not cover damage caused by improper use, accidents, unauthorized interventions, or normal wear (e.g. natural tarnishing of silver).

10. Intellectual property

All elements of the Site and the App (design, text, graphics, logos, software) are the property of Meviva or its licensors and are protected by intellectual property legislation. Any use without prior written consent is prohibited.

11. Liability

Meviva is liable, in accordance with the law, for the conformity of the Products and the provision of the Memories Service. Meviva is not liable for: loss of Memories caused by failure to renew the storage period after prior notification; content uploaded by users; temporary unavailability of the App caused by factors beyond its reasonable control; or indirect damages. Nothing in these terms limits liability that cannot be limited under applicable law, including with respect to consumers.

12. Personal data

Personal data submitted through the Website and the App is processed in accordance with Regulation (EU) 2016/679 (GDPR), Law no. 190/2018, and the Privacy Policy published on this Website, which forms an integral part of these Terms and Conditions.

13. Disputes and applicable law

These terms are governed by Romanian law.

The Terms and Conditions are governed by Romanian law. Any dispute arising from the use of the Website or the App will be resolved amicably; if this is not possible, the dispute will be submitted to the competent Romanian courts.

Consumers may contact the National Authority for Consumer Protection (ANPC – anpc.ro), the alternative dispute resolution (ADR) mechanism, and the European online dispute resolution platform (ODR – ec.europa.eu/consumers/odr). Disputes not resolved amicably fall within the jurisdiction of the competent Romanian courts; for consumers, jurisdiction is determined according to the legal rules on consumer protection.

14. Changes

Meviva may amend these Terms and Conditions; the Controller reserves the right to modify the Terms and Conditions whenever necessary. Any change will be published on this page, indicating the date of the last update. Significant changes to the Memories Service will be notified in advance to active users by email or in the App.

15. Contact

For any question related to these Terms and Conditions, you may contact us at hello@meviva.ai

 

Last updated: 09.07.2026